Fire Closes Chester Office

Keystone Collections Group’s Chester County office is temporarily closed after a multi-alarm fire destroyed a row of stores and businesses on Wallace Avenue in Downingtown, Pa.

“No taxpayer information was lost in the fire, because all of Keystone’s tax records are stored electronically at our headquarters in Irwin,” said Rose Harr, vice president of client services.

While most earned income tax is withheld from payroll by employers, a taxpayer may visit the office to pay the local real estate tax.

Harr personally retrieved the company’s fire-proof safe from the wreckage.

“I knew what we processed earlier in the day was already entered into the computer system, and any daily checks were already sent to Keystone’s headquarters office in Irwin,” Harr said. “I didn’t want anybody who had come in to pay their taxes in the afternoon to worry, so I went and got the safe before the bull dozer razed the building.”

Harr and other Keystone officials are assessing the damage and are currently looking for a new location to serve Chester County taxpayers.

Anyone with questions may call Keystone’s Taxpayer Service Center at 1-866-539-1100.