Associate Business Analyst

The Associate Business Analyst provides support to management or project teams by researching problems, interviewing/observing users, gathering data, and creating reports. Working under the direct supervision of other Business Analysts or business team managers, the Associate Analyst researches specific problems using a variety of analytical techniques. The Associate Analyst uses database tools to produce metrics, charts and reports; uses analytical techniques to document and optimize business processes; and uses agile software development processes to help teams build the appropriate software solution.

Primary Responsibilities:

  • Conducts initial investigation into specific business problem areas or enhancement ideas gathering use cases and other data to be used in project planning.
  • Works with operational teams to document and optimize existing business process workflows.
  • Uses database tools to create robust and re-usable reports and metrics that highlight the operational efficiency and bottlenecks in existing business processes.
  • Participates in creation and delivery of application training.
  • Conducts regular reviews and analysis of current business processes by using operational metrics and reports, or observation and user interviews.
  • Acts as QA Engineer as needed to test the functional and non-functional performance for applications under development.
  • With the Business Analyst and Development Manager, helps to provide clarity to project teams on project scope and application functionality.

Job Qualifications:

  • Education: Bachelor’s degree with a focus on Technology/Mathematics and Business.
  • Experience using relational database tools (eg. SQL Server, MySQL, etc) and reporting tools (eg. Excel, SSRS, Tableau, etc).

Knowledge, Skills, and Abilities:

  • Able to communicate professionally and clearly with technical and non-technical team members.
  • Strong analytical skills with ability to use data to drive decisions.
  • Builds positive relationships with the business users and understands their current processes.
  • Ability to identify and document system requirements and issues.
  • Adept at explaining technical and business concepts to users of various experience levels.
  • Well organized with strong time-management skills.
  • Basic knowledge of web applications, desktop applications and databases.

Who is Keystone?

  • Growing business, rapid growth – significant opportunities to play key role in driving not just software but also the business as a whole.
  • Market leader in PA Tax Collections
  • Vital role in keeping local communities and school districts running smoothly by ensuring money comes in regularly and fully (people pay).
  • Applying technology to achieve operational efficiency and rigorous quality/accuracy levels.
  • Located in Eastern suburbs of Greater Pittsburgh, Keystone offers low stress commute (just 1 mile from Turnpike off Route 30), ample free parking, and nearby shopping/food options for lunch or after work errands.
  • Family run company with 30 years of treating employees like family.
  • Our office hours are 8 AM – 4PM. We offer benefits to our fulltime employees including healthcare, dental, vision, paid time off, 401k with company match and more!

Keystone Collections Group is an Equal Opportunity Employer.

Apply by sending resume to: